Saturday, October 07, 2006

Deciding for my customer

Why would I do that? Ok sure there are times that it is tempting. This is a follow-up to managing my own services for the customer. As I said in that post there is definatly the need to take control of the account or there will be no control whatever. This is a slightly different situation, this one is about assumptions. There have been times (and one recently or I wouldn't be writing this) where the tone changes with a customer. The relationship becomes strained. I tend to assume I know the reason, and then I act on that assumption. In the past things began to go downhill from that point.

For me it seems to happen soon after I send a big invoice. By big I mean that it represents 1 or 2 months if my time. It means I completed a time consuming project and because I devoted so much time to it I don't have much money coming from any other source so now I need the cash (I don't necessarily but the people I owe want to be paid).

So now for some reason my customer takes a long time to pay. This makes everything stressful. This has happened a few times and usually ends the relationship. Here is what I'm doing different this time...nothing. I don't mean I am doing the same thing I have always done, I mean I'm doing nothing.

I have decided not to put words into my customers mouth. I am not going to decide for them. I am going to wait to hear it from them. I will let them do the talking. So I had to wait a while. Waiting...waiting, then I heard. It wasn't as bad as I had decided it was. In fact it isn't bad at all. There may be a future here. I still don't have any money yet but hopefully there will be for years to come. I don't know, that's my customer's decision.

No comments: